Number Portability
FREQUENTLY ASKED QUESTIONS
Number Portability is a service that allows you to keep your existing phone number (“Porting your number”); be it mobile or fixed, when you decide to switch between service providers within Brunei. We call this “Number Portability Service”.
Note: Customer’s current service provider will issue a bill for the usage on their Postpaid account even though when they have moved to a new service provider.
All mobile or fixed line customers who have an active mobile or fixed line service can enjoy Number Portability service. These mobile or fixed lines must be registered under the customers’ IC held on file by their current service provider.
You can keep your number when you change your service provider to either imagine, DST or Progresif.
Yes. Brunei Number Portability is available to all Postpaid and Prepaid Mobile phone numbers.
No, you only can port between mobile phone numbers or between fixed line phone numbers.
For customers, all you need to bring is your IC to any of our Progresif stores. However, business owners will be required to submit your documentation to any of our Progresif stores.
Customers must ensure that all overdue (past due) outstanding is settled prior to Porting.
No, the account holder must be the one to make the request to port.
Yes, this feature is available online.
You can visit any of our stores or do it online via our website. You can find our operation hours on our website. You may also call us at 177 to find out further details prior to making a decision.
Yes, you can choose any plan that fits your needs available in Progresif.
Yes. You will receive a new SIM card during the time of request to port at our store.
You will receive an SMS notification once the number has been successfully ported.
No, you will not be able to receive any incoming SMS/calls/data from your previous service provider once it has been deactivated.
All VAS/Quota Top Ups/allocated quota/Voicemail/text messages from your previous service provider will be void. However, you will be able to select new plan and VAS with Progresif as you wish.
Your former service provider is only allowed to contact you to recover any outstanding payments, should there be any.
You will still be able to use their existing/previous service provider’s service during the wait/transition time and you will be liable to pay the period of usage of the service to the previous service provider. Once the service provider receives an SMS confirmation from you to validate your Porting request, you will not be able to use the service.
The porting request will not be passed to the previous service provider for approval, and the process status will be “waiting user authorisation”. You will receive an SMS notification “Your porting request has failed. Please contact your new operator for further details.”
No, that is not necessary as when you sign your Porting request form with Progresif, you are automatically authorising us to instruct the former service provider to disconnect the service when port takes place.
Customers would need to contact 177 or visit your nearest Progresif Store for help.
Yes, please refer to clause of the terms and conditions.
There is no cost to it as Porting of your phone number from one service provider to another is free of charge.
Yes. You will receive a new SIM card during the time of request to port at our store.
Any remaining balance will be forfeited upon successful Porting.
Your bill cycle will change as per Progresif’s business rules.
This will depend on your agreed terms and conditions of service from the previous service provider. You may be liable for penalty if you have subscribed to a bundle subscription with device. Please clarify with your previous service provider before porting.
The amount will reflect in your last bill from your previous provider and will need to be settled before the specified due date.
The remaining contractual commitments may reflect in your next bill from your previous provider.
You may claim for the refund of your deposit from your previous service provider.
You can only switch the same number to another service provider three (3) months after the initial Porting.
You can request to port any day of the week between 9:00am to 9:00pm.
Explore more FAQs
Need to get in touch?
Call us at 177
Validate your login